Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Am I required to transfer my domain registration to Eagles Wing Web Services in order to use hosting and SSL?
A. You are NOT required to move your domain registration to Eagles Wing Web Services control. You can keep your domain name registered with another company, and still use our hosting and SSL certificates. However, if you do transfer your domain registration to Eagles Wing Web Services, then we will be able to support your domain name. This support includes renewal of the name, updates to Whois information, and updates to DNS and name servers.

Q. What forms of payment do you accept?
A. MasterCard, Visa, Discover via PayPal

Q. Are your server's Unix, or NT?
A. Our servers run on CentOS Linux x86, which is identical to Red Hat Enterprise Linux. Our hosting servers currently come with one of two default operating systems: Linux CentOS 5 or Windows Server 2008 r2.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. How long does it take to setup my account?
A. Your account will be setup within 24 hours of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Are your servers PCI compliant?
A. All of the servers at Eagles Wing Web Services have been updated for PCI compliance. If you see any problems, just get a scanning vendor to email you a report and provide that report to support@eagleswinghost.com so we can fix anything that does not comply.

Q. Do you offer telnet?
A. Do you offer Telnet? Yes, telnet will work by default. Telnet Command = telnet mail.domain.com port#
Examples telnet mail.domain.com 110 telnet mail.domain.com 25
Commands available while using telnet:
close: close current connection, display: display operating parameters, open: connect to a site, quit: exit telnet

Q. Can I password protect directories?
A. Yes, you can password protect directory's within CPanel.

 

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

 

Control Panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading Filezilla FTP from here - www.filezilla-project.org

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

 

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Billing 

 Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. Online payments are located at the bottom of our hosting plans page.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First, make sure the script files are in the cgi-bin folder. Second, make sure the file permissions are set to 755.

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. Our servers automatically stay up to date with the most recent stable version.  For more specific information, contact Technical Support.

Q. What version of perl are you using?
A. Our servers automatically stay up to date with the most recent stable version.  For more specific information, contact Technical Support.

Q. What version of MySQL are you using?
A. Our servers automatically stay up to date with the most recent stable version.  For more specific information, contact Technical Support.

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable version.  For more specific information, contact Technical Support.

SSL

 Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.eagleswinghost.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name:  forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.